Known Issues

This article lists any general technical issues affecting EANR which are currently being investigated by our team.    

If you are experiencing one of these issues, you do not need to contact us. We will update this page to notify all users that the issue has been resolved. If you have a technical issue not listed below, please submit a support request.

September 2024
The Careers Impact System records for institutions are now available to view in EANR Institution records and you are able to:

• View which institutions are doing an Internal Leadership review and the status of that review (not started, in-progress or completed) for different institutions
• See if an institution has been selected for a Peer to Peer review in the current or previous academic year
• Select an institution for a Peer-to-Peer review by adding a Peer to Peer review record for it (once their Internal Leadership Review is completed).

Guidance that explains how to record internal leadership reviews into EANR will be added to the Help Centre soon. If you have any immediate questions about recording internal leadership reviews into EANR, please speak to your Hub Lead in the first instance.

Please note: Some users may experience a delay in their email address being updated in EANR. Users will be unable to access the Digital Hub until they have had confirmation that their email address has been changed in EANR. We are aware of this issue and it is currently being investigated as a priority by the Development Team. 

Please note: Product developments are being scoped for incorporating the Careers Impact System peer-to-peer review process into EANR. This functionality is not live yet, we will notify users via the EANR Updates Help Centre article when this work has started.

October 2024

Changes in Overview statistics tables following the update to CEC institution type for independent special school:

We have recently changed the classification of Independent Special Schools (CEC institution type), So they are now classed as 'SEND' schools instead of 'Other.
While this change is necessary for operational reasons, it has resulted in all institutions categorised as 'SEND Independent Special School' under 'Type of Establishment' have been included in the count, irrespective of the Section 41 funding status, so users see more institutions in partner in EANR overview statistics.

We are now working internally to amend this issue so that only schools which have Section 41 funding are included in the partners network.

When looking at the EAs list in the Records section, the default view of the EAs table doesn’t apply any filters and shows all EAs (current and lapsed). We will be fixing this soon so that the CURRENT filter is applied to the EAs table, and users only see the Current EAs in the list by default. In the meantime, users can select the Current filter from the filters menu.

August 2024

We have released the updated version of the teacher encounters employers web form. This is the form on the website for recording an employer led teacher encounter. 
The update will mean employer led encounters (and possibly EA encounters) won't import into EANR until we have updated the import process. The work to update the import process is currently underway. 

June 2024

Please note: if an Enterprise Advisor or another employer has offered a teacher encounter via the CEC website, it may take up to 3 days to appear in EANR. This is not a bug, it is the way the system works.

There is a bug affecting the FSQ visualisation, if a user doesn't select anything for the Local Authority and Free School Meals questions, it returns a blank result. We have raised this with the Development Team who are working to resolve this as soon as possible.

February 2024

1) Not a bug but ECs making changes to EA information on Institution records not currently possible. Users should make the required changes on the EA record instead.

2) Closing/deactivating EC records - this is not currently possible. Users need to submit a support request, and select ‘Technical’ from the ‘Your request type’ box.

UPDATE SEPTEMBER 2024 : Both of these are complex issues and are still being worked on to resolve.

Resolved September 2024

Raised September 2024 - When an EC left the network, and had a left date against them, they were still appearing as being in the network when the 'current' filter was applied in the EC record. This affected the download table as well.

Resolved July 2024

Raised July 2024 - EANR was showing all schools “MIS synced in the last 7 days” as “No” - this was not correct. It did not affect the product or ability to make changes in EANR.

Resolved June 2024

Raised June 2024 - We identified a bug affecting all users in EANR which related to the primary project. Users couldn't update the date field, which meant they couldn't save the primary project encounter data for a primary project encounter. 

Raised June 2024 - There was a global issue affecting teacher encounters, they were not importing into EANR. 

Resolved April 2024

Raised March 2024 - There was a known issue with Careers Leaders data not being visible to all users.

Raised March 2024 - There was an issue with downloading institution records. Please note: We are working on increasing the speed at which the institution list loads and downloads.

Raised February 2024 - There was an issue affecting London users, that when an EA was assigned to an institution (college) site but the EA was changed to another one in a different Hub, the Sub-Contractor (associated with the site) wouldn't change.

Raised February 2024 - There was an issue making institution sites Sub-Contractor specific; if a Partner user didn't assign an institution record to a Sub-Contractor, the SC and EC would no longer be able to see it.

Resolved March 2024

Raised March 2024 - It was not possible for some users to download records from the institution table.

Raised February 2024 - There was an issue which was affecting editing and saving of Teacher Encounter records.